General Contractor Software: CRM, Estimates and Progress Billing

Blue Collar Trade Manager gives general contractors a way to turn an approved estimate into a staged invoicing schedule, track what's owed across multiple active jobs, and collect owner payments by card or ACH through a click-to-pay link — without a full construction-accounting platform's learning curve. Job records connect crew assignments, site details, actual-versus-estimated hours, and related invoices without making BCTM a payroll or advanced dispatch system.

CRM for General Contractors

General contracting relationships last the length of a project and often lead to the next one. BCTM keeps each client's contact details, notes and message threads with every estimate, deposit and milestone invoice on the project, so the whole billing history is one record rather than a folder of emails.

How the contractor CRM works

General Contracting estimates and quotes

  1. 1

    Build or reuse an estimate

    Create an estimate for the project from scratch or pull line items straight from your general contracting price book, then send it for approval by text or email.

  2. 2

    Get it approved

    The customer reviews and approves the estimate online or by replying to a text — no printing, no in-person signature required.

More on estimates

General Contracting job management

Break a project into jobs with site addresses, scheduled windows and assigned workers. Workers clock in and out and log time on each job; job notes, photos and documents stay attached. Worker rates feed the job's labor cost, and job margin is visible to you only.

Jobs, crews and calendars

Invoicing and payments

  1. 3

    Convert to an invoice

    Turn the approved estimate into an invoice in one step, so line items, pricing, and job details carry over without retyping anything.

  2. 4

    Send a click-to-pay link

    The invoice goes out with a public click-to-pay link so the customer can pay by card or ACH from their phone, without creating an account.

  3. 5

    Let reminders do the follow-up

    If the invoice sits unpaid, automated payment reminders go out on a schedule you set, instead of you having to remember to chase it.

  4. 6

    Track it in reports

    Paid, unpaid, and overdue invoices roll up into reports so you can see outstanding balances across every customer at a glance.

What BCTM costs

$0/mo — no subscription and no per-user seats. Card payments: 3.9% + $0.30 (1% BCTM platform fee + 2.9% + $0.30 Stripe). ACH bank payments: 1.8% (1% BCTM platform fee + 0.8% Stripe, Stripe portion capped at $5.00). Cash and check: no fees. Full fee breakdown.

Manage your general contracting customers

  • Project notes: scope, change requests discussed, site access.
  • Billing stages: deposit, milestone invoices sent, and what remains.
  • Documents: photos and files attached to each job.

Why small general contracting businesses use BCTM

Running multiple jobs at once means tracking receivables across all of them

A GC juggling several active projects needs one place to see which customers owe what, and how overdue each balance is. Reports roll up outstanding invoices across every job and customer, so nothing falls through the cracks between projects.

Owner payments typically come in progress draws, not one lump sum

Residential and light-commercial GC contracts are usually billed in stages tied to project milestones — permit/mobilization, framing, rough-in, finishes, final. Progress/milestone invoicing lets each draw go out as its own invoice tied to the same job.

Retainage held back on a contract needs to be tracked separately

When an owner withholds retainage — commonly 5–10% per draw — that amount needs to stay visible as owed, not written off. Track the withheld amount in reports and send a final retainage invoice once the project is signed off and the holdback is released (Levelset — Retainage in Construction).

Change orders on active projects need a documented approval trail

Scope changes are constant on remodel and build projects, and undocumented changes are where payment disputes usually start. Adding a change order to the existing job, ideally approved before the extra work begins, keeps the record straight for both the GC and the owner.

Frequently asked questions

What software do general contractors use to invoice subs and owners?

GCs typically need invoicing that supports multiple concurrent jobs, staged/progress billing, and clear tracking of what each customer owes — BCTM covers invoicing owners directly; it does not manage subcontractor pay-when-paid workflows or lien administration.

BCTM is built for the GC-to-owner invoicing relationship: estimates, progress invoices, payment collection, and reports across jobs. It's not a subcontractor-payment or compliance-management platform, so if your business needs lien waiver collection from subs or pay-app software specific to bonded commercial work, that's outside BCTM's scope.

What is progress billing in construction?

Progress billing means invoicing a project in stages tied to completed work — like framing, rough-in, and finishes — rather than one invoice at the very end.

This keeps cash flowing to the contractor throughout a project instead of concentrating all payment risk at the finish line. BCTM supports this by letting you create multiple invoices tied to the same job, each representing a milestone or draw.

How much retainage is normal on a construction contract?

Retainage typically runs 5–10% per progress payment, averaging around 7.59% on private projects, 5.56% on state projects, and 3.26% on federal projects.

Texas notably sets a statutory minimum of 10% retainage on private projects (Levelset — Retainage in Construction). These figures come from Clemson University research summarized by Billed; actual retainage percentages are set by the contract, not by BCTM.

How do I track retainage owed to me across multiple jobs?

Retainage withheld on each job's progress invoices shows up as an outstanding balance in reports, so you can see the total across all active projects in one view.

Once a project wraps and retainage is released, send a final invoice for that withheld amount rather than letting it disappear from your records as "already invoiced."

Do change orders need to be signed before starting extra work?

It's strongly recommended, though not something BCTM can enforce — getting written approval before starting unbudgeted work protects you if the owner later disputes the added cost.

Digital approval on a change order (customer accepts online or by text) creates a timestamped record of when the extra scope was agreed to. This is general information, not legal or tax advice — check with a licensed attorney or CPA in your state before relying on it.

How do I export my invoices and payments for my accountant?

BCTM supports data export/portability so you can hand your accountant clean invoice and payment records, though it doesn't sync live with QuickBooks or other accounting platforms.

For a GC running several jobs, exported reports covering revenue, outstanding AR, and payment history give an accountant what they need to reconcile books without a direct software integration.

Can unpaid invoices in my software help prove a lien claim on a project?

Your invoice and payment history export as documentation of what was billed and what remains unpaid, which can support a lien claim, but BCTM doesn't prepare, file, or notarize liens or lien waivers.

If a project reaches the point of considering a mechanics lien, an attorney or a service like Levelset handles the filing itself; BCTM's role is limited to giving you a clean, exportable record of the invoicing history. This is general information, not legal or tax advice — check with a licensed attorney or CPA in your state before relying on it.

Run the general contracting business from one app

$0/month software subscription. You pay a per-transaction fee only when a customer pays you electronically.

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